Last updated January 15, 2025

At D’riftr, we strive to provide high-quality, custom-designed products. Due to the nature of our Print-on-Demand (POD) business, we do not accept returns or offer refunds for any orders once they are placed. However, we do understand that issues can sometimes arise, and we want to ensure that our customers are satisfied with their purchase.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with an error caused by our POD service provider, Printful, you may request a replacement at Printful’s cost. To initiate a request for a replacement, please contact us within 7 days of receiving your order. Ensure you provide your order number and a clear photo of the damaged or incorrect product to help us resolve the issue swiftly.

2. No Returns or Refunds

We do not accept returns or offer refunds for any non-defective or non-damaged items. Once an order is placed, it is final. Please double-check your order before confirming your purchase.

3. POD Provider Refund Policy

If an issue arises due to Printful’s error, the replacement will be handled by them, at no cost to you. For more details on Printful’s refund and replacement policy, please refer to their official terms:

4. Customer Support

If you have any questions or concerns about your order, please feel free to reach out to us at info@driftr.store. We are committed to providing the best customer service and will do our best to assist you with any issues.